Hi, I'm Sarah!

I'm a user-centered content designer with a passion for making the complex feel effortless.


With 10 years of content marketing experience and a degree in User Experience, I love to blend strategy and storytelling to create content that connects.


From crafting clear technical docs to optimizing user flows, I'm all about making products intuitive and engaging. With a background in technical writing, I also bring precision and clarity to everything I write—because great content powers great products.

Visit Me on LinkedIn

What is user-centered content?



User-centered content is all about putting the user first.


It's about creating and delivering content that meets the needs, preferences, and expectations of the users. It's not just about what you want to say, but how your audience will receive and interact with the information.


User-centered content is like a conversation where you listen as much as you talk.


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What I love most about working with Sarah is that you can tell she truly cares about our users and advocates for them. She always flags UX-hostile product or article errors that the marketing team might have overlooked and makes a plan to fix them. Along with being detail-oriented and user-focused, Sarah is an excellent communicator and collaborator.

Allyson Brooks testimony for Sarah Kessler and Hansa Scribe

Allyson Brooks

Associate Director of Marketing, joincake.com

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